Effective date: July 17, 2026
The Poly B Plumbing Guys (“we,” “us,” or “our”) respects your privacy. The Poly B Plumbing Guys is a trade name of Beach’s Quality Drywall Ltd., the legal entity that operates this business. This Privacy Policy explains what personal information we collect through our website (thepolybplumbingguys.ca) and in the course of providing our services, how we use it, and the choices you have. We operate in Alberta and British Columbia, and we handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA), British Columbia’s Personal Information Protection Act (PIPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
Information you give us. When you request a quote, contact us, or book a service, we may collect your name, phone number, email address, service/property address, and details about your project (including the age and condition of your home’s plumbing and photos or descriptions you provide).
Information collected automatically. When you visit our website, we may automatically collect standard technical information such as your IP address, browser type, device information, pages viewed, and how you arrived at our site, using cookies and similar technologies (including analytics tools such as Google Analytics).
Payment information. We do not accept credit card payments and do not collect or store credit card numbers. Payments are made by cheque or through our third-party payment platform (Plooto), which collects payment details directly under its own privacy practices.
How we use your information
We use personal information to:
- prepare and provide quotes, proposals, and change orders;
- schedule, perform, and complete your plumbing, drywall, and painting work;
- coordinate permits, inspections, and subcontractors;
- issue invoices and process payments;
- communicate with you about your project and respond to inquiries;
- request feedback or reviews;
- operate, maintain, and improve our website; and
- comply with legal, safety, and regulatory obligations.
Cookies and analytics
Our website uses cookies to make the site function and to understand how visitors use it. You can set your browser to refuse cookies or alert you when cookies are being sent; some parts of the site may not function properly if you do. We use analytics services to compile aggregated statistics about site usage.
How we share your information
We do not sell your personal information. We may share it with:
- Subcontractors and affiliated trades engaged to complete your project;
- Service providers who support our business, such as our payment platform (Plooto), scheduling, and IT/hosting providers;
- Government or regulatory bodies where required for permits, inspections, or legal compliance; and
- Others as required or permitted by law, or to protect our rights, safety, or property.
Third-party links
Our website and documents may contain links to third-party sites (for example, manufacturer warranty documents or our Google review page). We are not responsible for the privacy practices of those third parties, and this Policy does not apply to them.
Retention
We keep personal information only as long as necessary to fulfill the purposes described above, including to meet contractual, warranty, accounting, tax, and legal requirements, after which it is securely destroyed or anonymized.
Security
We use reasonable physical, organizational, and technical safeguards to protect personal information against loss, theft, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Subject to applicable law, you have the right to access the personal information we hold about you and to request corrections. You may also withdraw consent to certain uses, subject to legal or contractual restrictions. To make a request, contact us using the details below. We may need to verify your identity before responding.
Children’s privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children.
Changes to this Policy
We may update this Privacy Policy from time to time. The “Effective date” above reflects the most recent version. Material changes will be posted on this page.
Contact us
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
The Poly B Plumbing Guys (a trade name of Beach’s Quality Drywall Ltd.)
Email: info@polybguys.ca
Mail: Unit 141-10555 48 St SE, Calgary, AB T2C 2B7
Calgary: (403) 257-6934 · Central Alberta: (403) 880-3541 · Edmonton: (780) 993-5325 · Vancouver: (604) 616-0847 · Kelowna: (250) 888-9215